From: “IBEC Customer Service”
Date: January 30, 2009 5:57:44 PM EST
To: “info”
Subject: Martins Store Broadband over Powerline Update January 30, 2009
BPL Installation Update – January 30, 2009
On Friday afternoon (January 30), Verizon released the T-1 lines that will connect the Tanbark Drive Injection Point in the North Rockfish Valley. Like the Injection point on Rockfish River Road in Faber, this site will receive Internet traffic and deliver it to BPL subscribers furthest away from the Martins Store Substation.
Also like the Rockfish River Road Injection Point (IBEC refers to this BPL service area as Woods Mill), the IBEC network engineers will take the next week to activate line segments, check speeds and optimize performance before starting to turn subscriber on. Some people along the first line segments in the Afton area, near Tanbark and Route 151, should start looking for a phone call from IBEC late next week if the network configuration goes as planned.
The first groups of people are surfing in the Woods Mill area, while more could be. IBEC has activated some in the first group and left messages for others to contact the tech support group to activate their bpl modems. If you received a call from IBEC, get back in touch with us 888-423-2275 or e-mail service@IBEC.net.
Martins Store activation has gotten closer but also slipped by a week according to the latest word from Verizon. To date, the pattern has been for Verizon to specify the next date for a service notification. If the pattern follows what occurred at Woods Mill and North Afton, Verizon will provide an update on February 13 then release the T-1 lines on Valentine’s Day. IBEC had hoped for an expedite process at Martins Store. While that has not occurred, the automated nature of the Telco process makes it appear that IBEC engineers will be configuring the line segments originating from the Martins Store substation on February 14.
The installation crews were away for the better part of this week, working on areas that were hard hit by the winter weather. We expect them back at work next week, where they will continue to hang customer access units and troubleshoot and backbone equipment issues that may arise during the turn up process.
So in the last week of January, the installation crews were away and the Verizon schedule for Martins Store slipped by a week. On the positive side, the North Afton Injection point was activated and BPL is flowing in Woods Mill with some people surfing and others ready to go.
Any customers that are activated and wish to submit feedback or share their experience with subscribers waiting to come online, please send your comments to service@ibec.net and tell us that you want to let others know about your BPL experience.
Thanks again for your patience,
IBEC Customer Service
