Palmyra, Virginia — Firefly Fiber BroadbandSM, a subsidiary of Central Virginia Electric Cooperative, recently earned a Net Promoter Score® (NPS®) of 81 in a customer loyalty survey measuring how likely customers are to recommend Firefly to friends and neighbors. Scores can range from -100 to 100, with higher scores indicating stronger customer advocacy and satisfaction. The national average NPS® for internet service providers is 16*, placing Firefly well above the industry benchmark.
Firefly’s world-class NPS® score of 81 reflects the company’s continued focus on delivering reliable fiber internet, responsive customer service, and a community-focused approach to broadband across Central Virginia.
* Compared to national ISP Net Promoter Score® benchmarks reported by Qualtrics through its Delighted customer experience platform. Net Promoter Score® and NPS® are registered trademarks of Bain & Company, Fred Reichheld, and Satmetrix Systems.
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About Firefly Fiber Broadband
Headquartered in Palmyra, VA, Firefly Fiber BroadbandSM is a wholly-owned subsidiary of Central Virginia Electric Cooperative. Firefly offers lightning-fast internet via fiber to the premise that is reliable and priced fairly with no hidden equipment costs or special introductory pricing that increases the base cost of phone or internet later. Firefly has no contracts, no data caps, or slowdowns, and offers symmetrical upload and download speeds. Firefly Light offers 100 Mbps for $49.99; Firefly Flash offers 1 Gbps for $79.99, and Firefly Voice is $34.99 with a $5.00 discount when bundled with the internet. For more information, visit www.fireflyva.com/rise.
